HELP DESK AND CALL CENTRE


SERVICO help desk and call centre operates 24/7, and is designed to address all ad-hoc emergencies, urgent and routine requests.

Services include

  • A central coordination centre for all ad-hoc activities
  • A state-of-the-art call centre with a  multi‑line single 800 number
  • A help desk that manages all calls and tracks response data through our computer‑aided facilities management system
  • Instruction on the effective use of the help desk service by stakeholders
  • The ability to track help response times to ensure services requests are handled within the agreed performance criteria